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Unfortunately, it is customary in the finance IT industry to practice “high cost & long delivery terms” resulting from increasing working hours for various reasons and raising the cost of services. It does not, however, improve customer satisfaction. Out hope has been to offer systems at reasonable prices and to improve long-term customer satisfaction even if it is not beneficial to the finance IT industry. Keeping this in mind, we made every effort and finally succeeded in embodying into modular systems our long accumulated business knowledge of market front sections of financial organizations. We made it possible to offer systems of “low cost, short delivery terms & high quality.” Since then, we have continued our challenge to overthrow “high cost & long delivery terms,” a convention in the finance IT industry. In addition, our system prices as well as the contents of our services are also custom-made. We have realized ultimate custom-made services, in which we develop “a system that each customer truly wants” according to their budget, and maintain high customer satisfaction.
We offer services consistent in every system development phase from consulting through maintenance. While some companies allow less-experienced staff to carry out system maintenance, it is a high-level service phase which accompanies a lot of communication with the customer and requires a lot of work knowledge and experience. We assign experienced staff to system maintenance to maintain not only system performance but also service quality at a high level. We continue to create our own value by valuing customer satisfaction rather than immediate profits and maintaining consistent services. We also do not forget that information and problems indicated by customers in the maintenance phase often lead to new consulting services. This is another reason why experienced staff is necessary in the maintenance phase. The key to offering high-quality consistent services lies in such a viewpoint.
Everyone, whether a company or an individual, has occasions to hesitate. The greater the required decision is, the more you hesitate to step forward and feel uneasy. Our principle is “Just do it if you hesitate.” This is the belief and policy I have drew from my experience. Whether you fail or succeed, it is necessary to look back on the process and it is essential for growth to analyze “how you have come to the result.” If you have succeeded, you should understand the reason of the success and keep it in your mind as a pattern for success. If you have failed, you should understand the reason of the failure and learn from it a way to avoid risks for future success. Even if you fail, it becomes provision for the future and the base for growth. Unless you challenge, however, you have no failure or success and cannot accumulate know-how. Furthermore, if you confront the same situation, you do not know which way you should take, which prevents you from growing. Eff is a company which prefers growth to success. I thus want our staff not to be afraid of failure but to challenge various problems and each of them to serve as a powerful engine for the company.
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